Which Online Hearing Aid Companies Can You TRUST? 5 Key Considerations

Dr. Cliff Olson
February 14, 2019
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Which Online Hearing Aid Companies Can You TRUST? 5 Key Considerations

Which Online Hearing Aid Companies Can You TRUST? Dr. Cliff Olson, Audiologist and founder of Applied Hearing Solutions in Anthem Arizona, discusses 5 things you must consider when trying to figure out which online hearing aid companies you can trust.

Video Transcript

You have a number of options when it comes to buying hearing aids online.  However, if you aren't careful, you could find yourself buying hearing aids from a dishonest company who cares more about taking your money than they do treating helping you hear better.  That's why you need to consider the following 5 factors when determining if an online company has your best interest in mind.  

Number 1. Customer Service

You can tell a lot about a company based on the level of communication it has with you before, during, and after your hearing aid purchase.  This communication should be from a Hearing Care Professional, not some guy who lives in his parent's basement.

If you don't get fantastic support during the purchasing and fitting process, then you likely won't get good service if you have issues down the road.

Number 2. Unrealistic Performance Claims

Making outlandish claims like "Our devices help you hear perfectly in background noise" or "Our devices have the best sound quality" or "Our devices work for 98.7% of hearing losses", are a dead giveaway that a company is lying to you.  Instead look for a company who is open and honest about the performance capabilities of their devices.  Remember, if a hearing aid seems too good to be true, it probably is.

Number 3. Price of Hearing Aids

The saying "You get what you pay for" is absolutely true when it comes to hearing aids.  When you see some online retailers say "The same hearing aids at 1/10th the price", you know they are selling you nothing more than a generic amplifier.  

Despite what some people think, quality hearing aids can't be manufactured and sold at ridiculously low prices.  So while you can save money by going online, utilize some common sense when it comes to price.

Number 4. Online Reviews

1. Online reviews are one of the best ways to ensure that you are getting a quality product from a reputable company.  However, the reviews must be honest.  If you see only 5 star reviews with some 4 star reviews scattered in, without any 1 or 2 star reviews, you are likely looking at a company that is dishonest.  Spend time combing through online reviews.  If  you see some 1 or 2 star reviews, that's okay, hearing aids don't work perfectly for everyone.  However, this is a sign that the company is willing to let in the bad with the good and they aren't fabricating good reviews.  

Number 5. Do they consider the possibility that their hearing aids might not be right for you?

Some online hearing aid companies have One goal:  to get your hard earned money.  They do this with complete disregard to your actual hearing health.  The good online companies are the ones that help you self-evaluate if buying hearing aids online could be right for you.  This may even mean encouraging you to complete a validated self-assessment questionnaire.  They may even recommend that you have a hearing test before selling you hearing aids. The companies who guarantee that their hearing aids will work for you without knowing your actual hearing ability, are probably ones that you want to stay away from.

With all the online hearing aid companies that exist, there are only a few that seem to be doing things the right way and one of those companies is Eargo, who is the video sponsor.  Eargo is an online hearing aid company that currently sells the market's only rechargeable Invisible-In-Canal hearing aid.  You can purchase it from the comfort of your own home and still receive the guidance of a hearing care professional.The designs of Eargo hearing aids are truly impressive.  They use Flexi-Fibers and Flexi-Palms to suspend the devices comfortably inside your ear canal which makes them virtually invisible.

During my first review of Eargo hearing aids their team was very knowledgeable and attentive through the entire process.  If you aren't completely satisfied, Eargo has a 45 day return period for a 100% refund.  If you are on the fence about which online hearing aid company is right for you, I highly recommend giving Eargo a call at  1-800-615-9000  to talk with one of their team members, or go to .

Dr. Cliff Olson
Audiologist & YouTuber

Dr. Cliff is an unwavering supporter of Hearing Aid Best Practices and advocate for individuals with hearing loss, which inspired him to develop the Dr. Cliff Approved Provider Network.

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If you are searching for an Audiologist who follows best practices in your area, you've come to the right place.  Providers in the DrCliffAud Network have committed to following Audiology best practices as well as several additional criteria to ensure the best possible outcomes for you , the patient. If you or someone you love are seeking quality hearing healthcare, click below to find a Dr. Cliff Approved Provider near you.

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Dr. Cliff Olson

Audiologist & YouTuber